Delsit / information
Returns
You have 14 days to return an item — submit it online in a few clicks.
Returning goods
You have 14 days from receiving your parcel to withdraw from the contract without giving a reason.
Submit a return online
Enter your order number and the e-mail address used for the order. We will send you a link to the return form.
How does it work?
- Enter your order number and the e-mail address used for the order — we will send you a link to the form.
- In the form, select the products to return and optionally give a reason.
- You can choose a return courier (cost same as order shipping, payable by a separate transfer) or send the parcel yourself to our address.
- After receiving and verifying the parcel, we will refund the money to the account used for payment.
The return shipping cost is covered by the buyer — regardless of the chosen return method (own shipping or our courier).